The Goldster Book Club
Who doesn't love reading a good book? Our Book Club shows you how much more you could enjoy finding out – such as the author's reasons for writing it, the issues raised within it and the discussions that can follow afterwards. This is why, every Friday, the Goldster Book Club takes you behind the curtains of the literary world. With the help of two well-known and well-connected authors, we'll put you in touch with great reads you may not have thought of, and insightful authors you may not have heard of – as well as those you’ve already got on your wish list. We'll also reveal things such as how The Times crime critic whittles down a summer shortlist or how a leading publisher deals with a superstar like Elton John. We alternate between live book discussions and live author interviews (or chats with people inside the publishing industry). Our Book Club is designed to keep the mind active and to give the soul a lift, which in turn helps you to age more healthily - the whole ethos behind Goldster.
Humphrey is an award-winning foreign correspondent, whose BBC assignments have taken him to crises all over the world. He is also the best-selling author of both fiction and non-fiction titles. One, Dragonfire, outsold Harry Potter when published in India. His non-fiction Asian Waters tackles the rise of China and his latest thriller Man on Fire originated when reporting from America’s remote border with Russia.
Lucinda is the author of more than twenty books, with subjects ranging from biographies, to the history of art, social history and literary history. She’s also a public speaker, a TV and radio broadcaster, a university lecturer and an award-winning travel writer. A bonus literary endorsement is that she's the great-great-great-granddaughter of Charles and Catherine Dickens.
WHAT'S COMING UP
Michael Jecks30 September 2021 - 12pm
Michael Jecks is a legend of historical fiction, and his best-selling Templar Series begins in 14th Century Devon where he now lives. A decade after the famous Knights Templars had been destroyed by Pope Clement V, a charred body is discovered in a burned-out cottage. The newly appointed bailiff believes it to be accidental. The new master of the local manor deduces that the victim was dead before the fire began. From there, Michael wrote another thirty-one of the series which C. J Samson describes as ‘marvelously portrayed’. Other critics praise the accuracy of the research and characters who leap out of the page. Michael is a leading figure in his writing community. He has been an organizer of the prestigious Crime Writer’s Association Dagger Award for debut authors, helping new writers find their feet. He has been on the committee of the Historical Writers Association and, with fellow authors, founded the The Medieval Murderers, a group of specialist authors including CJ Sansom, Bernard Knight, Susanna Gregory and others who speak at events around the country. And, on the side, Michael is a creator of a new Morris dancing side. The Tinner’s Morris is noted for its eccentric and hazardous style and the dancers for their ability to drink copious quantities of beer. "Being able to write and entertain other people - and earn a living at the same time - is a marvellous way to live,” says Michael Jecks. “I wouldn't change anything."
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Sue Tearden - Book CLub01 October 2021 - 12pm
When Annie Stanley’s father dies, Annie’s life is already in a mess and the loss of her beloved dad is the final straw. When her father’s partner plans to scatter his ashes somewhere that has no emotional significance, Annie takes matters into her own hands. Unemployed, single and with no ties any more, Annie seizes her father’s urn and sets off on a journey that will bring the two of them together again. Even though Annie’s father lived in landlocked St Alban’s, he adored listening to the Shipping Forecast, so Annie decides that she and her dad will travel to all the of 31 areas the forecast mentions. Armed with the urn, she sets off to travel around Britain’s coastline searching for the perfect place in which to say goodbye. As she travels, Annie also starts to think about her own life and the choices she has made. Is the spirit of her father moving her to start making better decisions and helping her to find happiness? Annie Stanley, All At Sea is a novel about love, loss, grief – and the importance of living one’s life to the full. Sue Teddern writes with such wit and empathy, that you will be moved to laugh and cry as you travel with Annie on her journey. Read this glorious new novel then come and chat to me about it in the Goldster Book Club on Friday 1 October.
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Armistead Maupin01 October 2021 - 6pm
In 1976, a new serial appeared in the San Francisco Chronicle. It told the stories of a group of friends in San Francisco. From that newspaper column grew an iconic family of novels, known as the Tales of the City. Between 1976 and 2014, Armistead Maupin wrote nine bestselling books in the series, following the lives and careers of Michael Tolliver, Mary Ann Singleton and their unforgettable landlady, Anna Madrigal. Tales of the City has been turned into a a TV miniseries, a stage play, a musical and a Netflix series.Armistead Maupin has also written two other novels, Maybe the Moon and The Night Listener, which was turned into a film. In 2017, he also published his memoir, Logical Family, in which he explains how he evolved from a conservative son of the Old South into a gay rights pioneer whose novels have inspired millions to claim their own lives. He is also an inspirational campaigner for young people’s charities. In 2002 he received the Trevor Project’s Life Award “for his efforts in saving young lives.” In 2014 Armistead Maupin received an honorary Doctor of Letters from the University of North Carolina Chapel Hill. In the same year, he also received the Visionary Award from the Outfest Legacy Awards for his collected novels “which shaped our collective fantasy of what LGBT life is and could be....”.
louise Doughty04 October 2021 - 12pm
Louise Doughty is the author of nine novels, one work of non-fiction and five plays for radio. Her most recent novel is Platform Seven (2019). The previous book, Black Water, (2016) was nominated as one of the New York Times Notable Books of the Year and her seventh novel was the bestseller Apple Tree Yard (2013), which has been published or is being translated into thirty languages and adapted into a highly successful television series starring Emily Watson. Louise was born in the East Midlands and grew up in Rutland, England’s smallest county, a rural area that later provided the setting for her third novel, Honey-Dew (1998). She attended Leeds University and the University of East Anglia, where she did the MA in Creative Writing course with Malcolm Bradbury and Angela Carter. It was her experiences as a temp secretary that provided the material for her first novel Crazy Paving (1995), a black comedy about accidents, Louise is a member of the Folio Academy and a Fellow of the Royal Society of Literature. In 2019 she was awarded an Honorary Doctorate (D.Litt) from the University of East Anglia.Of Apple Tree Yard, no less than Hilary Mantel said, “There can’t be a woman alive who hasn’t once realised, in a moment of panic, that she’s in the wrong place at the wrong time with the wrong man. Louise Doughty, more sure-footed with each novel, leads her unnerved reader into dark territory. A compelling and bravely written book"
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Vikas Swarup - Inside Story08 October 2021 - 12pm
Vikas Swarup is a very recently retired very senior Indian diplomat. He has been High Commissioner to Canada and the official spokesperson for the Indian foreign ministry and a consul-general in Japan. So what has any of that got to do with a Goldster Book Chat, you might ask. Well, do you remember an Oscar-winning movie called Slum Dog Millionaire directed by Danny Boyle. Its original title was Q & A, about a boy from the Indian slums who wins a quiz show and I have here a first edition copy signed by all the important people at the London book launch. And the author is Vikas Swarup. He went on to write Six Suspects which is being made into a television series and The Accidental Apprentice about a shop assistant who is asked to become the head of a huge business conglomerate. And now that Vikas has left his day job, I suspect more blockbusters are on their way. Join me, Humphrey Hawksley, your Goldster Book Chat host on Friday October 8th , chatting to Vikas Swarup about Slum Dogs, writers from India and walking the celebrity carpet to the Oscar stage in Hollywood.
Anna Kennedy14 October 2021 - 12pm
When Anna and Sean Kennedy discovered that one of their sons had Asperger's syndrome and that their other son was Autistic, they were truly devastated. But their family's troubles were just the beginning. When searching to the right schools for their boys, they were turned down from twenty-six educational institutions which supposedly focused on special needs. So, with sheer grit and determination, they started their own, a centre of excellence for those with autism to prove that children like Patrick and Angelo and were not stupid and their lives did not have to have to echo with struggle and defeat. Nearly three million in Britain have a family member affected by autism and it is little wonder that their school quickly became over-subscribed. Anna’s story is one about not-giving up, however tough, however impossible, however drained you might feel.
She told it in her incredibly moving book Not Stupid: The Inspiring True Story of One Mother's Fight to Give Her Autistic Children the Quality of Life They Deserve. She has been awarded the OBE for her charity work, is a compelling voice laying out the roller coaster of emotions that accompany having a loved one with autism while offering a real sense of hope, fulfilment and happiness. Humphrey met Anna more than twenty years go to film a documentary for the BBC. He now brings her in Inside Story to ask how the autism and special needs environment has changed in Britain and to ask her about one of latest projects – a roadshow called Autism’s Got Talent.
Debborah Moggach15 October 2021 - 12pm
The amazing Deborah Moggach turns her eye to the fun of funerals in her latest novel Black Dress. With her mischievous and inventive imagination Debbie has already bought us The Best Marigold Hotel, Tulip Fever and a book shelf of others. Now in Black Dress, we met Pru who is on her own after her husband has walked out on her. She misses not so much him but the togetherness that a marriage brings, picnicking with children on the beach, laughing together over something silly, nestling up in bed – where now there is just an empty dip in the mattress. Then, one day, Pru ends up at the wrong funeral where she knows no-one and everyone if welcoming, new and exciting. She decides to go to more funerals. No-one will throw her out. Who causes a scene at a funeral? Pru buys a black dress from a charity shop. This novel is about love and life at a certain age and breaking free from loneliness and isolation laced with Debbie’s usual light touch and humour. What a tonic she has given us. Debbie he is also a Goldster Book Chat favourite, a much-loved guest from earlier in the year. Join me, Humphrey Hawksley, your host for the Black Dress Goldster Book Club Friday October 15th at 12 Noon.
Liz Jensen21 October 2021 - 12pm
Liz Jensen is the best-selling author of eight novels including the eco-thrillers The Rapture and The Uninvited, and the The Ninth Life of Louis Drax. Critics have described her as one of today’s most innovative writers whose novels capture the terrain between realism and science fiction and Louis Drax was adapted by Hollywood into a box-office feature film starring Jamie Dornan.Much of Liz’s work revolves around the environment and impact of climate change. She is a founder member of Extinction Rebellion’s Writers Rebel, a literary movement which includes writers such as Margaret Drabble, Ben Okri. Amitav Ghosh and Zadie Smith. Her son, Raph, became a leading figure of Extinction Rebellion under the name of Iggy Fox, planning and leading key protests in London. In February last year, Raph, suddenly died while filming an environmental campaign in South Africa. Liz abandoned the latest novel she was writing to work on a book about grief. Before becoming a full-time novelist, Liz Jensen was a print and radio journalist in Hong Kong and Taiwan. She then spent four years as a freelance writer, translator and sculptor in France, and ten as a BBC producer. Liz lives in Copenhagen where she shares her life with Danish writer Carsten Jensen, author of the critically-acclaimed We, The Drowned, which she co-translated into English as Emma Ryder. Her work has been short-listed for the Guardian Fiction Award, nominated three times for the Women’s Fiction prize, adapted for theatre and radio, and translated into twenty languages.
The Inside Story
Have you ever wished that you were a fly on the wall listening to your favourite authors chatting among themselves about their books and ideas, or laughing about their experiences? Or been curious about the publishing world that prints and promotes the best sellers we love? Every fortnight, our Inside Story feature, previously called the Book Chat, brings a famous author, translator or publisher to talk to our two in-house authors and presenters, Lucinda Hawksley and Humphrey Hawksley. Authors of thrillers and murder mysteries alternate with historians, journalists and critics. We sometimes have the chance to meet the authors themselves whose books we have discussed or intend to discuss. Join us for an hour on alternate Fridays, and put forward the questions you've been dying to ask.
The Times described Lesley Downer’s writing as “A persuasive storyteller and the setting is mesmerising”. She is one of the most renowned authors, journalists and historians on the enigma that is Japan. The Japan Society said her novel The Shogun’s Queen "...took their breath away”. It's one of four novels that make up The Shogun Quartet, which also includes The Last Concubine. We discover how someone who ended up in Japan almost by accident, became one of the most renowned and popular authors on the enigma that is Japan.
We went behind the scenes with the ‘Oracle of Crime’, Mark Sanderson, The Times critic and the man with the daunting task of picking out the best new books in the most popular literary genre in the world - crime. Breath is held and fingernails are chewed, as anxious authors and proud publishers nervously await his verdict. He gave us an insight into how he does it and what his deciding factors are. We also discovered the blockbuster book we'd be reading this summer. Missing this would've been a crime in itself.
Hallie Rubenhold has a talent for choosing fascinating stories and bringing them to prominence through great research. The Five: The Untold Lives of the Women Killed by Jack the Ripper is her latest, having won the Baillie Gifford Prize for Non-Fiction, while her previous books have inspired the TV series' The Scandalous Lady W and The Harlots Handbook.
Martine Bailey is an adored author of historical whodunnits (who also represented the UK at the Dessert Championships in Paris). Fay Weldon describes Martine Bailey as 'Culinary Gothic'. We found out how she marinates her ideas for murder mysteries. In her latest book, The Prophet, you could taste the suspense. When a dead girl is found at the foot of an ancient oak, suspects and suspense abounds. We discovered how she delves into history and some of its darkest realities to conjure up descriptive writing, described as so vibrant and immersive that you really feel she lived in this time.
Flora Fraser is an author and historian who has carved a name as a biographer of Napoleon Bonaparte's wife, the daughters of King George III and George & Martha Washington. We discovered how she chooses her biographies and heard about some of the fascinating people she's met through her research.
We met best-selling crime novelist, Elly Griffiths. She revealed how she started out her own episodes of Starsky & Hutch at school and talked about her range of novels - including the Ruth Galloway series; the Brighton Mysteries and the Postscript Murders. She shared how she loves her research and how all the Ruth Galloway books feature a particular archaeological discovery.
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Deborah Moggach, OBE FRSL, acclaimed English novelist and screenwriter, author of nineteen novels, including, Tulip Fever and, Foolish Things (famously filmed as The Best Exotic Marigold Hotel) joined Lucinda Hawksley and Humphrey Hawksley for a hilarious Book Chat, celebrating both her latest book, the Black Dress, and the official founding of the Goldster Book Club.
A child's bones discovered near a prehistoric henge on the north Norfolk coast. One of UK's most loved crime writers, Elly Griffiths, creator of the Ruth Galloway series and the Stephens and Mephisto Mysteries
Becoming is the impelling and inspiring story of a girl from the South Side of Chicago who became the First Lady of the United States of America. Humphrey Hawksley discusses the lives of the Obamas, their struggles, their triumphs and problems leading a sometimes divided country - and how despite the politics and pressures and the chaos of the White House, Michelle Obama could fulfill her duties and remain a firm mother of her children.
Roger Moorhouse is one of the most prominent historians of the 2nd World War writing today, but delves into the hidden events that are not usually found in our history books - the true story of the carve up of Poland by the Nazi-Russian pact, the secret genocides, and the highs and lows of living in Nazi Berlin in victory and defeat. Humphrey Hawksley's discussion with Roger had everybody both fascinated and appalled, in one of the most impelling Book Chats we have had.
Where The Crawdads Sing by Delia Owens, which weaves a coming of age novel with a murder mystery among beautiful descriptions of nature. Kya, “the marsh girl”, abandoned by adults, has grown up alone in the South Carolina swampland, becoming an expert on its flora and fauna. Into this world crash two young men. When one is murdered, attention turns to Kya.
Lucinda Hawksley ‘s guest, Lesley Downer, historian, journalist and author, fell in love with Japan when she visited in 1978 and it has absorbed her life ever since. Her magnificent quartet of novels, the Shogun Quartet, bring alive the world of the samurai, even as Japan was modernizing. She spent six months living with and working with geishas in their traditional profession, which she immortalized in her book ‘Geisha’ . One of her books inspired a TV documentary on Northern Japan, and she has recently appeared on Netflix’s Age of Samurai-Battle for Japan.
Robert Harris described this novel as "an enthralling story of love and loss." A widow in rural Suffolk hires a local archaeologist to explore the mysterious mounds on her farm, and stumbles on the greatest Anglo Saxon discovery in Britain, the Sutton Hoo treasures. The wonder and ramifications of the dig affect the lives of all who participated. It has recently become a film, starring Carey Mulligan, Ralph Fiennes and Lily James. Humphrey discusses the strange emotions and life changing events in John Preston's vivid recreation of the historical events.
Martine Bailey, author of historical mysteries which she wraps in fantastic detail on people, households, society, and cooking such that Fay Weldon described her as Culinary Gothic. Martine is superb in placing a murder at the heart of a captivating brew of sin, science, predictions, riddles, and superstitions. Her latest book, The Prophet, is set in Cheshire in the spring of 1753 where Tabitha De Vallory, expecting her first child, believes everything is perfect – until a girl is slaughtered on the family’s estate...
Humphrey Hawksley discusses the American classic, To Kill a Mockingbird by Harper Lee . Published in 1960, the story is set in the Depression-era South with lawyer Atticus Finch defending a Black man falsely accused of raping a white woman. The narrator is Finch’s daughter, Scout, whom we see losing her childhood innocence as events unfold. This masterpiece of brilliant story-telling, published sixty years ago, takes on the issues of race and American society that remain so relevant today.
Hallie Rubenhold’s books have inspired the TV series The Scandalous Lady W and Harlots and she has worked as a historical consultant for other period dramas. An excellent researcher, she has unearthed fascinating stories as she probed into the darker sides of 18th and 19th Century life. The Five was the winner of the Baillie Gifford Prize for Non-Fiction. Lucinda Hawkelsy talks to Hallie about her varied career – and what it has been like to haveincurred the wrath of so many self-styled, misogynistic ‘Ripperologists’!
Flora Fraser is an author and historian whose books include biographies of Lady Emma Hamilton, Queen Caroline, the daughters of King George III, Pauline Bonaparte and George and Martha Washington. She is currently writing a biography of her namesake, the Scottish heroine Flora Macdonald. Flora has also worked as a researcher for the fascinating other writers in her family: her grandmother, Elizabeth Longford, and her mother, Lady Antonia Fraser.
The legendary Sunday Times Insight team turns its skills to the pandemic in Failures of State: The Inside Story of Britain’s Coronavirus. Months of digging by Jonathan Calvert and George Arbuthnott has given us an inside story that is both thrilling and appalling. Andrew Marr calls it a ‘devastating piece of journalism’. Piers Morgan says the book exposes a ‘scandal’ and Robert Peston declares that he is ‘literally gobsmacked.’ We all have our individual Covid experiences in a year that the hospitals have been crammed and infection rates among the highest in the world. Are the author’s right in describing the government response as botched? Or are they writing with the luxury of hindsight? Join Humphrey for this distinctive Goldster Book Club to discuss investigative journalism on a crisis that has impacted all our lives.
When Ian Rankin brought his fictional detective John Rebus out of retirement, it was akin to the return of Sherlock Holmes from the dead. In A Song for Dark Times, the case is personal: Rebus gets a phone call from his daughter in the middle of the night – her husband has been missing for two days. Rebus is chillingly aware that, in cases like this one, the spouse is always the police’s first suspect.
Widowland has been described as the most important feminist novel for decades. The author is Jane Thynne, writing under the pen name of C. J. Carey, widely acclaimed for her 1930s Clara Vine novels set in pre-war Berlin and Paris. Here she gives us a richly imagined an chillingly realistic alternative history. Great Britain has forges a Grand Alliance with Nazi Germany. Childless women have been banned to ghetto called Widowland.
Reading Hamnet during a pandemic is an extraordinary experience, as its characters are people living in fear of a deadly illness. In plague-ridden Elizabethan England, three children are born to the insightful and mysterious Agnes (believed locally to be a witch) and her unnamed husband, a playwright. Their twins, Judith and Hamnet, share a bond that will ensure the survival of one – but will that lead to death of the other?
Graham Greene’s 1955 novel of love and betrayal set in in the last days of French Indo-China. A jaded British journalist, Thomas Fowler loses his girlfriend, Phuong, to an idealistic young American CIA agent, blinded by American exceptionalism, who cannot see the calamities he is bringing on the Vietnamese. The book has been praised as a prediction of the later Vietnam War. The theme of the book is universal, however, as Greene uses his own war correspondent experience to describe the human cost in the degradation and folly of war.
Tim Marshall will discuss the Power of Geography, Ten Maps that Reveal the Future of the World his latest best-selling analysis of global affairs. This is the much-awaited sequel to Prisoners of Geography Ten Maps That Reveal the Future of Our World which became an immediate international best-seller for its clarity and insight. Tim is a former Sky Diplomatic Editor skilled at compressing complex issues for a television audience of millions.
Professor Sir Muir Gray is reframing the public conversation about getting old. He is the co-author of two hilarious but insightful books aptly named Sod 60 and Sod 70, both subtitled, The Guide to Living Well. . His other books include Midlife: Look Younger, Live Longer, Feel Better, Antidote to Ageing and Sod Sitting, Get Moving!: Getting Active in Your 60s, 70s and Beyond. No spring chicken himself, Sir Muir identified elements of the ageing process way back in 1985 when, as a younger man, he wrote his perceptive book Prevention of Disease in Old Age. Whether dealing with dementia, apathy or physical frailty, Sir Muir’s initial prescription is good diet, mental stimulation and exercise. This is also the mantra underpinning everything Goldster stands for. How is it, Sir Muir asks, that we know ‘old’ sixty-year-olds and ‘spritely’ 80-year-olds? He has a Seventies Manifesto as a Call to Arms. Become more active, mentally and physically, get more involved; help other people more and you will succeed in gaining better health. And get ‘attitude’ which means, not only are you positive, but also you know what you want and people shouldn’t mess with you.
In December 1841, eight-year-old Galina and her friend Vera are amongst those caught up in the Siege of Leningrad – trapped within the faded glamour of the Hermitage, the former winter palace of the Tsars. Three decades later, Galina makes a shocking discovery. That day she begins work on a painting which will tie her to the past while helping her to try and make sense of her future.
You may not know it, but if you’ve seen the film Victoria & Abdul, you’re already aware of Shrabani Basu’s work, because the film was inspired by her book. Shrabani is a journalist, a Sunday Times best-selling author and a consultant for TV and radio programmes. Her other books include Spy Princess: The Life of Noor Inayat Khan and Curry: The Story of the Nation’s Favourite Dish, as well her new book, The Mystery of the Parsee Lawyer about the real-life mystery that obsessed Arthur Conan Doyle long after he created Sherlock Holmes.
Derek Niemann is a freelance writer and editor specialising in natural history and life writing. In 2012, he interrupted a career writing about bees and butterflies to begin researching and writing a family history story that was published in 2015 as A Nazi in the Family, based on the SS grandfather he never knew. His last non-fiction book A Tale of Trees: The battle to save Britain’s ancient woodland was published in October 2016. Derek’s other non-fiction title was Birds in a Cage (Short Books, 2011), telling the story of four Prisoner of War birdwatchers in World War II. Derek is a fortnightly contributor to the world’s longest-running newspaper column, the Guardian Country Diary. Formerly he was children’s magazines editor for the RSPB (1998-2014), has written a number of wildlife books for children and is a feature writer for both WWF and the Wildfowl & Wetlands Trust. Derek is also a creative writing tutor and course director at Cambridge University’s Institute of Continuing Education.
Frances Evesham sets all her cosy crimes novels in Somerset – the county in which she lives and writes. It was her love of Agatha Christie and Sherlock Holmes that led Frances to create her own series of adventures, featuring very human, and modern, amateur sleuths. She is the author of the bestselling Exham-on-Sea series of murder mysteries and her new series: the Ham Hill murder mysteries.
As I Walked Out One Summer’s Morning by Laurie Lee is an auto-biographical account of youth with brilliant writing, captivating story-telling, observations on destitution in Britain in the 1930s and Spain heading toward war. Lee was 19-years-old – ‘still soft at the edges, but with a confident belief in good fortune…excited, vain glorious knowing I had far to go; but not, as yet, how far. It was bright Sunday morning in early June, the right time to be leaving home.’ At the end of this magnificent book, Lee is signing up to fight fascism in the Spanish civil war.
Humphrey Hawksley meets Author and Crime writer, Mark Sanderson, a literary critic reads dozens and dozens of new titles from which he must choose five or six only as his current picks. Authors and publishers bite their nails as to whether their books will make it into his Crime Time reviews. Mark lives on both sides of the fence. He is an acclaimed crime writer himself, with books like Snow Hill and The Whispering Gallery.
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Your contract with us
The prerequisite for the use of the Goldster Platform (including any service packages subject to cost and/or free trial offers or other services) is that you (or the person for whom you are responsible) register your details with us. We can offer free trials of content and/or Services on the Goldster Platform during a trial period either in the form of independent offers or upon free registration, or in combination with the purchase of a paid service package. Irrespective of any agreements or terms and conditions providing otherwise, there is no entitlement to a free trial.
When we confirm your registration with us (for example, where you complete the creation of a user account for use of the Goldster Platform) you will have entered into a contract with us for the provision of services. You will also be deemed to have entered into a contract with us where we accept payment from you in exchange for the provision of services to you (e.g. a paid Services package) or where we activate an unpaid service, feature, trial or other offer for you.
You understand and agree that any sums charge by us to you will include value added tax at the prevailing rate when such charge is made. We will send you invoices for payments made by you electronically to the email address provided by you when you registered with us (or any subsequent email address provided by you to us which we acknowledged).
If payment in one complete sum for a certain period has been agreed, the total sum shall be due at the beginning of that period, unless agreed otherwise. For the rest, the agreed fees shall be due immediately, unless agreed otherwise.
If we have agreed to charge you monthly for a particular Service, then the agreed monthly amounts shall be debited from the bank account, debit / credit card, or other payment method that was used by you when we accepted payment from you. Where you agree to pay by direct debit, you (or the person for whom you are responsible) authorise us to collect payments owed by you from the account nominated at the time when you provide us with your direct debit instruction / authorisation.
If you (or the person for whom you are responsible) fail to pay us when payment is due, we will have the right to block your access to the Goldster Platform temporarily until the owed payment is received, after giving prior warning and without prejudice to any rights you may have under law. In this case, the term of the contract entered into between us shall remain unaffected by the temporary block.
We reserve the right to withold or suspend your access to the Goldster Platform in the event of any delay or failure to pay any sums due to us under these Terms.
Expiry or termination of our contract with you
The term of the contract between us for the operation of your account will be for the duration of the account, and will end either when you close the account, or where we close or terminate the account (whichever is earlier).
The term of the contract between us for a paid service that you have purchased will be the agreed period of the service being provided to you. Following the expiry of the agreed period, the contract between us will automatically renew for subsequent term that is equal to the initially agreed period. You have the right to cancel the services being provided by terminating your contract with us at least one month prior to the expiry of the term (or renewed term).
Notwithstanding the above, where you have availed of an unpaid trial of our services, we or you may terminate the contract any time prior to the expiry of the trial period, in which case any paid service packaged purchased by you in conjunction with the unpaid trail will also terminate (i.e. the paid for service package due to commence at the expiry of the unpaid trial will not commence). HOWEVER, WHERE YOU DO NOT TERMINATE THE CONTRACT PRIOR TO THE EXPIRY OF THE TRIAL PERIOD, ANY PAID SERVICE THAT YOU HAVE PURCHASED IN CONJUNCTION WITH THE UNPAID TRIAL SHALL BE DEEMED TO HAVE COMMENCED ON THE DAY FOLLOWING THE EXPIRY OF THE TRIAL PERIOD, AND THE TERM AND TERMINATION OF SUCH CONTRACT (FOR THE PAID SERVICE) WILL BE SUBJECT TO THE PARAGRAPH ABOVE.
You can terminate a contract with us online by using the relevant feature for this purpose on your account, or by contacting us on the details below:
You agree that you will:
- not rent, lease, sub-license, loan, provide, or otherwise make available, the Goldster Platform or the Services in any form, in whole or in part to any person without prior written consent from us;
- not copy the Goldster Platform or the Services (including, without limitation, any images and/or live or pre-recorded audio or video content provided on the Goldster Platform), except as part of the normal use of the Goldster Platform or where it is necessary for the purpose of back-up or operational security;
- not translate, merge, adapt, vary, alter or modify, the whole or any part of the Goldster Platform, or Services nor permit the Goldster Platform or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Goldster Platform and the Services on devices as permitted in these Terms;
- not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Goldster Platform or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the Goldster Platform to obtain the information necessary to create an independent program that can be operated with the Goldster Platform or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
- is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
- is not used to create any software or services that are substantially similar in their expression to the Goldster Platform or the Services;
- is kept secure; and
- is used only for the Permitted Objective;
- comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Goldster Platform or any Service.
Acceptable use restrictions
- not use the Goldster Platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Goldster Platform, or any operating system;
- not infringe our intellectual property rights or those of any third party in relation to your use of the Goldster Platform or any Service, including by the submission of any material (to the extent that such use is not licensed by these Terms);
- not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Goldster Platform or any Service;
- not use the Goldster Platform or any Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
- not collect, record or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
Intellectual property rights
All intellectual property rights in the Goldster Platform and the Services throughout the world belong to us (or our licensors) and the rights in the Goldster Platform and Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Goldster Platform or the Services other than the right to use them in accordance with these Terms.
Our responsibility for loss or damage suffered by you
You agree and acknowledge that your use of the Goldster Platform, including the information or Services provided through it, is at your own risk, To the fullest extent permitted by law, we expressly exclude:
- any representations, conditions, warranties, guarantees, or other terms (whether express or implied) which may be applicable under law; and
- any and all liability (including, without limitation, under delict, tort, breach of contract or any other rule of law) for any direct, indirect, special or consequential loss or damage incurred by you (or anyone for whom you are responsible);
which may arise as a result of your use (or the use by someone for whom you are responsible) of the Goldster Platform, or any information, Services or other content and materials available on the Goldster Platform.
Subject to the above, we are responsible to you only for foreseeable loss and damage caused by us, provided the loss or damage has not arisen due to you (or the person for whom you are responsible) breaching these Terms. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The Goldster Platform and Services are for domestic and private use. If you use the Goldster Platform or Services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Safety warning and disclaimer
- Unless expressly stated or agreed otherwise by us at the time we provide you with use of the Goldster Platform, or use of the Services on the Goldster Platform, the information and Services available on the Goldster Platform are intended for informational, educational and interest use only. The information and Services provided on the Goldster Platform have not been prepared for any individual's specific requirements, and each individual (or those that are responsible for them) must ensure that the information is appropriate for them.
- You should consult your doctor or general practitioner before taking any action based on the information or Services provided on the Goldster Platform. You should not rely on the information and services provided by us as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any questions or concerns about your health, you should always consult with your doctor, general practitioner or other appropriately qualified health care professional. Do not disregard, avoid or delay obtaining medical advice on the basis of any information or services available from us (whether provided in person or remotely, including on this Goldster Platform), or which may be provided by us on any third party website. You should be aware that professionals in the medical or health care field may have different opinions. Due to this and also because of regular advances in medical research and knowledge we strongly recommend that you independently verify any information, advice, materials Services, or other content available on the Goldster Platform before using or relying on them.
- You acknowledge and accept that the use by you of any information or Services provided by us on our Goldster Platform:
- does not constitute (and must not be taken to be) medical or therapeutic advice;
- does not constitute a doctor-patient, or health care professional-client relationship, between us (or any platform or third party service on which our information or services are being viewed/received) and you;
- is on the basis that you are medically (both physically and mentally) fit for, and do not have any medical conditions, illnesses or other impediments that would prevent you from, using the information and Services on the Goldster Platform (for example, you are physically and mentally fit enough to participate in a live yoga class broadcasted through the Goldster Platform);
- is on the basis that prior to performing any activities or exercises shown in any content, materials, information or Services on the Goldster Platform, you have ensured that you are in a safe environment which is free from any hazards or dangers that would prevent you from performing the activity or exercise, or which may cause you harm, injury or damage when doing so (e.g. there are no slip or trip hazards near you); and
- is solely at your own risk.
Although we make reasonable efforts to update the information and Services provided by the Goldster Platform, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
While every effort is taken to ensure the content, materials, information and Services provided on the Goldster Platform are accurate, we and our group companies and affiliates, and their directors, employees, contracted companies, contractors, expert panel members, peer reviewers, presenters, guest speakers and third-party suppliers are not responsible for, and shall have no liability for, the scientific accuracy or validity of any written, audio, video or live content, advice, information, Services or other materials provided.
Please also be aware that whilst we have engaged presenters, experts and other individuals to present or provide information, Services, content and materials on the Goldster Platform, their views and opinions are entirely their own, and may not reflect the views, opinions and values of Goldster or Care Visions.
Please back-up content and data used with the Goldster Platform. We recommend that you back up any content and data used in connection with the Goldster Platform, to protect yourself in case of problems with the Goldster Platform or the Services.
Check that the Goldster Platform and the Services are suitable for you. The Goldster Platform has not been developed to meet your individual requirements. Please check that the facilities and functions of the Goldster Platform meet your requirements.
We are not responsible for events outside our control. We are not responsible or liable if our provision of the Goldster Platform or the Services is affected or delayed by an event outside our control.
We may end your rights to use the Goldster Platform if you break these Terms
We may end your rights to use the Goldster Platform and/or the Services at any time by contacting you if you have breached these Terms. If what you have done can be put right we will give you a reasonable opportunity to do so.
If we end your rights to use the Goldster Platform and/or the Services:
- you must stop all activities authorised by these Terms, including your use of the Goldster Platform and the Services;
- you must delete or remove the Goldster Platform from all devices in your possession and immediately destroy all copies of the Goldster Platform which you have and confirm to us that you have done this;
- we may remotely access your devices and remove the Goldster Platform from them and cease providing you with access to the Services.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
No rights for third parties
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings
These Terms, their subject matter and their formation, are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Scotland, you may also bring proceedings in Scotland, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland and if you are resident of England and Wales, you may also bring proceedings in England and Wales.
This Goldster Platform is intended for use primarily in the United Kingdom. However, the Goldster Platform is also available in other countries around the world, and where you access the Goldster Platform from a country outside the United Kingdom, your use of the Goldster Platform may be subject to the laws of that country.
Last updated: 3 March 2021
Goldster is the data controller in relation to your personal data.
- visit our website or use our apps;
- contact us directly;
- use or subscribe to any of our services or products;
- participate in our research or feedback projects;
- collaborate with us (e.g. where you peer review our publications); and
- sign up to receive updates and newsletters from us.
This website, and the services we offer, are not intended for children. We do not knowingly collect data about children. If you become aware that we may have been given data about a child, please contact us as soon as possible.
- The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: your name, title, address, telephone/mobile number, email address, name of organisation, date of birth, gender, marital status, next of kin / emergency contact;
- Financial Data: bank account and payment card details;
- Transaction Data: details and records about payments to and from you, including details of products and services that you have purchased from us;
- Health Data: disabilities, current illnesses/conditions (e.g. dementia, including current stage and cognitive, neuropsychiatric and functional symptoms), current medications (and dosages), race/ethnicity and sexual orientation;
- GP Details: the name, address, email and phone number of your GP/doctor;
- Personal Descriptors: mood, lifestyle information, quality of life and personal preferences;
- Images and Video Data: photographs and video footage;
- Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
- Profile Data: this includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
- Usage Data: information about how you use our website, apps, products and services; and
- Marketing and Communications Data: your preferences in receiving marketing from us and our third party partners, and your communication preferences. This may include where we recommend third party services (e.g. online clubs and groups) which we believe you may be interested in.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
- How is your personal data collected?
We use different methods to collect data from and about you including thorough:
- Direct interactions: You may give us your Identity Data, Financial Data, Medical Data, and Marketing and Communication Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- participate in our research or feedback projects;
- collaborate with us (e.g. where you peer review our publications and research);
- subscribe to our services or publications;
- request marketing to be sent to you; or
- give us general feedback or contact us.
- Those responsible for you: We may be given your Identity Data, Financial Data, Medical Data, and Marketing and Communication Data by someone who has responsibility for your care or affairs (e.g. a caregiver or someone to whom you have given a power of attorney). In this case, we will also collect and process the personal data of the individual who has responsibility for you.
- Third parties or publically available sources: We may obtain your Identity Data from third parties that have referred you to us or publically available sources as set out below:
- when you are referred to us by someone who is responsible for your care, or who has authority to act on your behalf (e.g. a carer, or someone to whom you have granted power of attorney);
- where you are referred to us by another community organisation or service provider;
- where you are referred to us by a GP/doctor or other health professional; and
- where we have obtained your information from publically available sources, such as your online profile/bio (e.g. where we have located you via the internet in order to contact you about peer reviewing our publications and research).
Care Visions may supplement the information that you provide to us, or which we are given, with information that we receive or obtain from other sources, such as from our professional advisors, partners, and agents of Care Visions, third parties with whom we interact, and publically available sources.
- Purposes for which we use your personal data
We have set out below, in table format, a description of all the ways we plan to use your personal data and which legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need further details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing, including any legitimate interests pursued
Service users, and people responsible for them
Personal data related to current and prospective service users (and individuals who are responsible for them, such as caregivers) is collected and processed so that we can provide service users with the courses, services and products that they have subscribed for. Our courses and services currently consist of programs designed to provide therapeutic and non-pharmacological interventions in the form of therapies and activities for various stages and symptoms of dementia (i.e. cognitive stimulation, reminiscence therapy, physical exercise, reality orientation, music and art therapy, multisensory stimulation, massage, aromatherapy, validation therapy, food therapy, meditation and gardening therapy). These courses and services are delivered on a one-to-one basis, in groups, and remotely via live video or pre-recorded video content.
We also liaise with caregivers and people who have responsibility for a service user to keep them updated about a service user's treatment and progression.
We process health information about our service users so that we can determine the most suitable courses, services and products for them, and so that we can deal with any medical emergencies whilst a service user is availing of any of our services in person (e.g. when one of our therapists delivers services at a service user's home, or where a service user is participating in a group session).
We will also process the data of service users and those responsible for them (e.g. caregivers) for the purposes of (a) managing any payments, fees and charges, and (b) collecting and recovering money owed to us.
· Personal Descriptors
· Image and Video
· Performance of our contract with you.
· Explicit consent (health data).
· Where necessary to protect vital interests (in the event of a medical emergency).
· Necessary for our legitimate interests (to recover debts due to us).
To manage our relationship with you which may include:
(a) communicating with you;
(c) asking you to leave a review or take a survey.
· Marketing and Communications
· Performance of our contract with you.
· Necessary to comply with a legal obligation.
· Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
Research, innovation, feedback and promotion
We may process your personal data for research and development, feedback and promotional purposes (e.g. conducting research into the effectiveness of our services in treating dementia, conducting feedback sessions and projects, publishing articles and findings based on our research, and compiling case studies of service users).
We may from time to time also process images and video footage of service users for research and development, feedback, and promotional purposes (e.g. images and video content taken for inclusion in awareness and publicity materials).
Service users will not be identifiable in any final material or research findings that we publish, any case studies we compile, or in any promotional material, unless we have obtained their explicit consent for this purpose.
· Personal Descriptors
· Image and Video
· Explicit consent (when we process data about health, race/ethnicity, or sexual orientation; where a service user agrees to be identified in any research, case studies or promotional materials we publish where such identification would reveal information about their health, ethnicity/race or sexual orientation).
· Consent (where we rely on an individual's consent for their participation in one of our feedback or research projects; images and videos of service users used for research development or promotional purposes).
· Necessary for our legitimate interests (to conduct research and development, and to promote our business).
We process information about you when you use our App. Our App is designed to provide information and videos to caregivers that assist them in doing therapeutic activities with individuals suffering from dementia, both in their home and in a nursing or care home setting.
· Marketing and Communication
· Performance of our contract with you.
· Consent (where you use the app to opt-in to receive updates and promotional materials form us).
· Necessary for our legitimate interests (keeping you informed of our products and services, and developing our business).
Collaborating with us
We may process your information where you collaborate with us (e.g. where you contribute towards courses or services provided by us (or which you jointly provide with us), or where you peer review our research and publications.
· Performance of our contract with you.
· Necessary for our legitimate interests (to allow you to collaborate with us, where there is no formal contract between you and us).
To administer and protect our business, this website and our apps (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
(g) Marketing and Communication
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise);
(b) Necessary to comply with a legal obligation.
Website, online and app advertising
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
(e) Marketing and Communication
Necessary for our legitimate interests (to study how service users use our products/services, to develop them, to keep our website and apps updated and relevant, to develop our business and to inform our marketing strategy).
Improving our website, apps and products/services
To use data analytics to improve our website, apps, products and services, marketing, customer relationships and experiences.
Necessary for our legitimate interests (to define types of service users for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
Keeping you informed
To make suggestions and recommendations to you about products and services that may be of interest to you or someone for someone for whom you are a caregiver.
(e) Marketing and Communications
(a) Consent (where you have opted-in to receive updates and promotional materials form us, for example, on our website).
(b) Necessary for our legitimate interests (to develop our products/services and grow our business).
We may use your Identity Data, Technical Data, Usage Data and Marketing and Communication Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which updates, products, services and offers may be relevant for you (we call this marketing).
You may receive marketing communications from us if you have requested information from us, or subscribed to or purchased products or services from us and you have not opted-out of receiving that marketing. Alternatively, you may receive marketing communications where you have specifically opted-in to receive these (for example, by signing up for updates or newsletters on our website, or by signing up whilst using our apps).
You can ask us to stop sending you marketing at any time by clicking "unsubscribe" on any email marketing sent to you, by changing your preferences in our apps, or alternatively by contacting our Data Protection Manager on the details below.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Change of purpose
We will only process your personal data for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- Disclosure and transfer of your personal data
We may share your personal data with the third parties set out below for the purposes set out in the table at section 4 (Purposes for which we use your personal data) above:
- where you are a service user or person with responsibility for a service user, we may share your personal data with therapeutic and health care professionals/practitioners that are providing products and services to you, or to someone for whom you are responsible. This is so they can provide the products or services requested, communicate with you for this purpose, and provide you with feedback and updates on the provision of the products and services (e.g. how much progress a service user has made with the chosen treatment option, and what further actions require to be taken);
- where you are a service user for whom someone else is exercising responsibility (e.g. where you have a caregiver, or a duly appointed attorney who acts on your behalf), we will disclose your information to the person exercising responsibility for you;
- vendors who will process your personal data on our behalf and under our written instructions to carry out their services during the course of our business, such as IT service providers, financial institutions, customer relationship management vendors and other cloud-based solutions providers that are used but us in the conducting our business. We contract with such vendors to ensure that they only process your personal data under our instructions and ensure the security and confidentiality of your personal data by implementing the appropriate technical and organisational measures for such processing;
- where you (or someone for whom you have responsibility) participate in our research or feedback projects, we may disclose your personal data to our trusted third party research partners who we have engaged to conduct the research / feedback project on our behalf;
- our professional advisors (e.g. lawyers, accountants, etc);
- third parties to whom we are required to transfer personal data by law, such as law enforcement bodies, governmental and regulatory bodies, the courts and other competent authorities that may request personal data in connection with any inquiry, court order, or other legal or regulatory procedures which we would need to comply with; we may also share personal data to establish or protect our legal rights, property or safety, or the rights, property or safety of others, or to defend against legal claims; and
- any third party connected with business transfers; we may transfer your personal data to third parties, in connection with a reorganisation, restructuring, merger, acquisition, or transfer of our business or assets, provided that the receiving party agrees to treat your personal data in a manner consistent with data protection law.
- International transfers
We may transfer your personal data to controllers or processors located outside of the United Kingdom and/or the European Economic Area (EEA). This is primarily to allow us to receive IT services (e.g. cloud storage services, email/webmail services and customer relationship management services) from vendors located in non-UK or non-EEA jurisdictions. However, we will only transfer your personal data to a vendor in a non-UK or non-EEA country where:
- such countries have been deemed to provide an adequate level of protection for personal data by the relevant authorities in the UK or the European Commission;
- where we have in place a valid data transfer agreement with the data recipient (such as the European Commission standard contractual clauses, or any equivalent clauses approved by the authorities in the UK); or
- where we are otherwise permitted to make the transfer under data protection law.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
- Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
When we no longer need to use your personal data, we will remove it from our systems and records, and or take steps to anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations we are subject to).
In some circumstances you can ask us to delete your data (please see "Your legal rights" below for further information).
- Your legal rights
Under data protection law, you have certain rights in relation to your personal data:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with applicable law. Please note however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- if you want us to establish the data's accuracy;
- where our use of the data is unlawful but you don’t want us to erase it;
- where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, or access someone else's personal data on their behalf (or to exercise any of the other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- Third-party links
- Contact us
Data Privacy Manager
Care Visions Healthy Ageing
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
- Keeping your information up to date
To help Care Visions keep accurate information, you must tell the Data Privacy Manager about changes to information or personal details relating to you, or to someone for whom you are exercising responsibility, in particular, any changes to contact or financial details. If you know that Care Visions holds any personal details about you, or someone for whom you exercise responsibility, that are out of date or inaccurate, you must tell Care Visions as soon as possible.
- Notification of changes